Notes from academic paper: Patients’ online access to their electronic health records and linked online services: A systematic review in primary care


Patient satisfaction and value Patient satisfaction improved through enabling better self-care. The introduction of a system which enabled patients to view their test results, manage their medication list, and have secure messaging with their practice, resulted in 80% of responders (n = 448/560) saying the system facilitated their participation in their own care.
Another post-intervention survey found that 77–87% of 5391 patients across three sites who had online access to visit notes felt more in control of their care.
Of the clinician responses, 73 out of 104 (70%) felt that enabling patients to read their own notes online strengthened relationships, enhanced trust, and improved decision making.


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